Shipping policy

📦 Shipping Policy

At Rosearmand, every order is carefully prepared.

  • Orders are processed within 2 to 5 business days.

  • Estimated delivery time is 10 to 15 business days, depending on the destination.

  • Delivery times may vary during high demand periods or due to circumstances beyond our control (customs, carriers, etc.).

  • A tracking number will be provided once the order is shipped.

👉 By placing an order, customers agree to these delivery timelines.

🔄 Return Policy

  • Returns are accepted within 14 days of receipt.

  • Products must be unused, unopened, and in their original packaging.

  • For hygiene reasons, certain products (supplements, personal care items, cosmetics) are non-returnable.

📩 To initiate a return, customers must contact our customer service with their order number.

💳 Refund Policy

  • Once the return is received and inspected, refunds will be processed within 7 to 10 business days.

  • Shipping fees are non-refundable, except in cases of our error.

  • No refunds will be issued for delivery delays once the order has been shipped.

❌ Cancellation Policy

  • Orders can be canceled within 24 hours of purchase.

  • Once an order is in production or shipped, cancellations are no longer possible.

⚠️ Damaged or Incorrect Items

If you receive a product that is:

  • damaged,

  • defective,

  • or incorrect,

📸 please contact us within 48 hours with clear photos. We will provide a solution (replacement or refund).

🔒 Privacy Policy

At Rosearmand, your privacy is a top priority.

  • Personal information is used only to process orders.

  • No information will be sold or shared with unauthorized third parties.

📩 Customer Service

Our team is available to assist you:

  • Email / DM: (to be added)

  • Response time: 24 to 48 business hours